Condition guide
Choosing the right condition gets you the right offer first time. Here's how we grade, with examples to help you pick.
Excellent
Switches on and everything works. No cracks or chips, and no scratches you can see on the screen or the back glass. The frame looks close to new, and it isn’t engraved.
- Choose this if: it has lived in a case with a screen protector since day one.
Good
Switches on and everything works, with the marks of normal use: light scratches on the screen or frame, the odd scuff. Engraving is fine here. No cracks and no screen damage.
- Choose this if: it works perfectly and just looks used.
Faulty
Anything cracked or not fully working: a cracked screen or back glass, a worn-out battery, Face ID or camera faults. It must still switch on. You see the most we’ll pay, and we confirm the exact price once we’ve inspected it.
- Choose this if: something is cracked or has stopped working, but it still powers up.
One exception: we can't accept water- or liquid-damaged items. Liquid damage is unpredictable and unsafe to refurbish — especially the battery — so please don't send these in.
A few things that affect the grade
- Battery health: below 80% the phone needs a new battery before it can be resold, so it is worth less. Check under Settings → Battery → Battery Health & Charging.
- Find My iPhone: this one is pass or fail rather than a grade. A handset still signed into your Apple Account cannot be reset or resold, so it has to be turned off before collection.
- Network lock: a phone locked to a network is worth less than an unlocked one. Say so in the description and the price accounts for it.
Not sure which to pick?
Just choose the closest one — you don't need to get it spot on. If anything turns out different to what you described, we'll always speak to you first before anything changes.